COVID-19 has, by all accounts, helped the credit union system gain a renewed appreciation for the benefits of working collectively through their second-tier organizations (i.e., centrals), and informally, with each other. Whether it was lobbying through the Canadian Credit Union Association to get broad-based credit union access to the Canada Emergency Business Account (CEBA), working through their centrals to develop processes and protocols around CEBA, or assembling for Zoom calls to share best practices, the system has by all accounts pulled together as a system in a way that it hasn’t in a long while.
Prior to the crisis, the situation looked very different. Download the full paper.
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